It ever so often happens that something will break or burst after hours.As inconvenient as this might be, the reality is that you will sometimes struggle to find a contractor who will have the necessary replacement parts outside of regular hours.
If you do find one, the cost will likely be astronomical. It is therefore advisable to limit the damages (i.e. closing off the water or switching off the electricity) before calling a contractor the next day. Emergency repairs are classified as follows:
Burst pipes / geysers
faulty electrical supply
In case of an emergency, you are welcome to contact one of our recommended contractors to repair the problem. Please remember to inform your Portfolio Manager the following business day. Download our list of recommended for emergency assistance.
Every scheme has different ways of dealing with emergencies depending on their choice of insurance provider or instructions from their controlling authority.
Please see the rules of your Scheme for more details.